Shipping and returns – CASBIA

Shipping and returns

TIMING
YOUR ORDER WILL BE SHIPPED WITHIN 1-10 DAYS AFTER PAYMENT IS RECEIVED.

SHIPMENT & FEES

9€ To European countries

19€ Rest of the world

Free shipping on orders over 200 €

TAXES and DUTIES
ALL PRICES ARE IN € AND INCLUDE VAT AND CUSTOM DUTIES.

Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
THE INVOICING TO EUROPEAN CUSTOMERS IS NOT AUTOMATIC AS THE ON-LINE SHOP IS INTENDED FOR PRIVATE CUSTOMERS, SO IF YOU NEED AN INVOICE PLEASE ADD YOUR FULL COMPANY INFORMATION WITH VAT NUMBER IN THE DELIVERY NOTES, OR BY E-MAIL RIGHT AFTER PURCHASING WITHIN THE SAME DAY.

All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

RETURNS
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. 

Free return on orders over 200€. Just drop us an email at orders@casbia.com. For orders under 200€, please make sure all return packages are sent with a trackable service, as we cannot take responsibility for items lost in the return transit. 

Once your return is received and inspected, we will start processing the exchange or the refund. Refunds can only be returned to the original method of payment.